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    Kreatelier Product Shipping and Returns

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    Shipping and Returns

    Shipping and Handling Information:

    • We try to ship all orders within¬†5 business days.
    • In the event of a problem with your order, you will be contacted by email.
    • When your order is shipped, we will send you a confirmation email.
    • We use USPS Mail or Priority Mail for all shipments.
    • We currently only ship within the US.

    Returns:

    If you would like to return a product, please email us at [email protected]

    Please include your order number.

    • We do not accept returns without prior authorization.
    • Items must be returned in unused condition.
    • You will need to pay for the cost of shipping the product back to us, unless the item is damaged or you received the wrong item.
    • Once a return has been accepted, a refund will be applied.
    • Returns must be received within 8 days of receipt.

    If you receive a product that is defective or has been damaged during shipping or a product that you didn't order, please contact us at [email protected] within 48 hours so we can help replace the item.

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