Terms & Conditions

All sales are subject to the terms, policies and procedures as described below. If you have any questions or concerns about our terms and conditions please email us at bonjour@kreatelier.com

Please be sure to provide accurate contact information!

We reserve the right to change charges on orders that specify the wrong shipping destination. We cannot ship to P.O. addresses.

Payment:

  • Can be made by credit card (Visa, MasterCard, Discover and American Express). We also accept PayPal payments.
  • 7% sales tax will be added to orders shipped to Rhode Island.

Returns:

If you would like to return a product, please email us at bonjour@kreatelier.com

  • We do not accept returns without prior authorization
  • Once a return has been accepted, a refund will be applied.
  • Items must be returned in unused condition.
  • You will need to pay for the cost of shipping the product back to us.
  • Returns must be received within 5 days of receipt.

If you receive a product that is defective or has been damaged during shipping, please contact us at bonjour@kreatelier.com within 24 hours so we can help replace the item.

Packaging and Waste Reduction:

We make every reasonable effort to reduce the waste we generate. Our shipping boxes are 100% recyclable and re-usable.

Sometimes we ship orders in gently used boxes. This occurs when we have a large store of boxes from our vendors. We only use clean boxes in good condition. This is part of our policy to reduce, re-use and recycle.

Shipping and Handling Information:

  • We try to ship all orders within 5 business days.
  • In the event of a problem with your order, you will be contacted by email.
  • When your order is shipped, we will send you a confirmation email.
  • We use USPS Mail or Priority Mail for all shipments.
  • We currently ship within the US and Canada and Europe.

Kreatelier’s shipping rates are the following:


US Orders, USPS Priority mail:

ORDER AMOUNT SHIPPING METHOD SHIPPING CHARGE
$1-$49.99 USPS Priority Mail $5.95
$50-$99.99 USPS Priority Mail $8.95
$100-$199.99 USPS Priority Mail $10.95
$200-$299.99 USPS Priority Mail $12.95
$300-$399.99 USPS Priority Mail $15.95
$400 or more USPS Priority Mail $19.95


International Orders, USPS Priority mail:

ORDER AMOUNT SHIPPING METHOD SHIPPING CHARGE
Canada
SHIPPING CHARGE
Europe
$1-$49.99 USPS Priority Mail $10.95 $12.95
$50-$99.99 USPS Priority Mail $17.95 $21.95
$100-$199.99 USPS Priority Mail $21.95 $29.95
$200-$299.99 USPS Priority Mail $24.95 $37.95
$300-$399.99 USPS Priority Mail $29.95 $42.95
$400 or more USPS Priority Mail $35.95 $49.95

Please note that for some international shipments, customs fees may apply. Kreatelier is not responsible for those fees.

Wholesale:

For information, please contact us using the contact form.