Terms & Conditions

All sales are subject to the terms, policies and procedures as described below. If you have any questions or concerns about our terms and conditions please email us at [email protected]

Please be sure to provide accurate contact information!

We reserve the right to change charges on orders that specify the wrong shipping destination. We cannot ship to P.O. addresses.

 

Payment:

  • Can be made by credit card (Visa, MasterCard, Discover and American Express). We also accept PayPal payments.
  • 7% sales tax will be added to orders shipped to Rhode Island.

 

Returns:

If you would like to return a product, please email us at [email protected]

  • We do not accept returns without prior authorization
  • Items must be returned in unused condition.
  • You will need to pay for the cost of shipping the product back to us, unless the item is damaged or you received the wrong item.
  • Once a return has been accepted, a refund will be applied.
  • Returns must be received within 8 days of receipt.

If you receive a product that is defective or has been damaged during shipping or a product that you didn't order, please contact us at [email protected] within 24 hours so we can help replace the item.

 

Packaging and Waste Reduction:

We make every reasonable effort to reduce the waste we generate. Our shipping boxes are 100% recyclable and re-usable.

Sometimes we ship orders in gently used boxes. This occurs when we have a large amount of boxes from our vendors. We only use clean boxes in good condition. This is part of our policy to reduce, re-use and recycle.

 

Shipping and Handling Information:

  • We try to ship all orders within 5 business days.
  • In the event of a problem with your order, you will be contacted by email.
  • When your order is shipped, we will send you a confirmation email.
  • We use USPS Mail or Priority Mail for all shipments.
  • We currently ship within the US.

 

Kreatelier’s shipping rates are the following:

Usually shipping is free.

When shipping applies, please refer to the pricing below.


US Orders, USPS Priority mail:

ORDER AMOUNT SHIPPING METHOD SHIPPING CHARGE
$1-$49.99 USPS Priority Mail $5.95
$50-$99.99 USPS Priority Mail $8.95
$100-$199.99 USPS Priority Mail $10.95
$200-$299.99 USPS Priority Mail $12.95
$300-$399.99 USPS Priority Mail $15.95
$400 or more USPS Priority Mail $19.95
       
       
       
       
       
       
       


 

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