• Store Hours: Mon-Sat 10 am-6 pm, Sun 12-5 pm
  • FREE SHIPPING on all online orders!
  • 15% OFF WITH CODE SUMMER15

    Terms & Conditions

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    Terms & Conditions

    All sales are subject to the terms, policies and procedures as described below. If you have any questions or concerns about our terms and conditions please email us at [email protected]

    Please be sure to provide accurate contact information!

    We reserve the right to change charges on orders that specify the wrong shipping destination. We cannot ship to P.O. addresses.

    Payment:

    • Can be made by credit card (Visa, MasterCard, Discover and American Express). We also accept PayPal payments.
    • 7% sales tax will be added to orders shipped to Rhode Island.

    Returns:

    If you would like to return a product, please email us at [email protected]

    Please include your order number.

    • We do not accept returns without prior authorization.
    • Items must be returned in unused condition.
    • You will need to pay for the cost of shipping the product back to us, unless the item is damaged or you received the wrong item.
    • Once a return has been accepted, a refund will be applied.
    • Returns must be received within 8 days of receipt.

    If you receive a product that is defective or has been damaged during shipping or a product that you didn't order, please contact us at [email protected] within 5 days so we can help replace the item.

    Packaging and Waste Reduction:

    We make every reasonable effort to reduce the waste we generate. Our shipping boxes are recyclable and/or reusable.

    We ship orders in gently used boxes. This occurs when we have a large amount of boxes from our vendors. We only use clean boxes in good condition. This is part of our policy to reduce, re-use and recycle.

    Shipping and Handling Information:

    • We try to ship all orders within 5 business days.
    • In the event of a problem with your order, you will be contacted by email.
    • When your order is shipped, we will send you a confirmation email.
    • We use USPS Mail or Priority Mail for all shipments.
    • We currently only ship within the US.

    Kreatelier’s shipping rates are the following:

    Shipping is free for all orders within the USA.

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