Terms & Conditions
All sales are subject to the terms, policies and procedures as described below. If you have any questions or concerns about our terms and conditions please email us at [email protected]
Please be sure to provide accurate contact information!
We reserve the right to change charges on orders that specify the wrong shipping destination. We cannot ship to P.O. addresses.
- Can be made by credit card (Visa, MasterCard, Discover and American Express). We also accept PayPal payments.
- 7% sales tax will be added to orders shipped to Rhode Island.
If you would like to return a product, please email us at [email protected]
Please include your order number.
- We do not accept returns without prior authorization.
- Items must be returned in unused condition.
- You will need to pay for the cost of shipping the product back to us, unless the item is damaged or you received the wrong item.
- Once a return has been accepted, a refund will be applied.
- Returns must be received within 8 days of receipt.
If you receive a product that is defective or has been damaged during shipping or a product that you didn't order, please contact us at [email protected] within 5 days so we can help replace the item.
Packaging and Waste Reduction:
We make every reasonable effort to reduce the waste we generate. Our shipping boxes are recyclable and/or reusable.
We ship orders in gently used boxes. This occurs when we have a large amount of boxes from our vendors. We only use clean boxes in good condition. This is part of our policy to reduce, re-use and recycle.
Shipping and Handling Information:
- We try to ship all orders within 5 business days.
- In the event of a problem with your order, you will be contacted by email.
- When your order is shipped, we will send you a confirmation email.
- We use USPS Mail or Priority Mail for all shipments.
- We currently only ship within the US.
Kreatelier’s shipping rates are the following:
Shipping is free for all orders within the USA.